How long has WYSdom been around?

The first WYSdom dental system was launched in late 1989.

WYSdom then became the first system suppliers to be certified for the English/Welsh EDI transmission a couple of years later,in 1991. Then in 1993, in conjunction with the DPD in Edinburgh, they pioneered EDI transmission within Scotland.

Is the new ICONic software easier to use than the old system?

WYSdom’s old system was always recognised as just about the easiest to use of all of those available. We’ve now built on that ease of use and added all the functionality that is expected in a modern Windows-based program.

Utilising a sympathetic blend of immediately recognisable graphical images and standard dental symbols, WYSdom’s visually stunning ICONic charting ensures accurate and extremely fast treatment planning by both novice and expert alike.

How reliable is the system software?

WYSdom has been providing systems since 1989 and all that experience in the dental market means our system is at the top end for reliability. Modern software development methods and our remote monitoring tools mean that downtime is reduced to a minimum.

How do I know I can trust the DPB claims are all going through successfully?

DPB submissions are fully audited by the system automatically and any queries are posted electronically from the DPB.

Can I transmit Orthodontic claims?

Yes, for those with an orthodontic contract in England and Wales ICONic can transmit these claims.

Can I export information easily to use with other applications?

ICONic has a seamless export function to both external programs such as Microsoft Word and Excel.

I always have trouble creating new letters with the mail merge system. Will that be easier to use now?

The new ICONic software gives you a vast array of standard templates to use, and it’s very easy to create your own too. But why not ask us to create it for you FREE, and if it’s really useful we can add it to the main template library for all users.

Can I add other documents to a patient record?

Yes, you can link document files that already exist or use scanning to bring in letters, photos and other documents. Naturally, images taken with linked equipment are added to patient records too.

I’d really like to make more use of modern technology to keep in contact with my patients. Can I do that with ICONic?

We have been using technology to contact patients for many years with our older systems and that will be enhanced through further development to keep up to date. For example, you can send out reminders and messages to individuals or a group of patients via email or text message, as well as creating letters.

Managed correctly this can improve your FTA figures as well as cashflow.

I like to do my own analysis of data outside of the system. Is that easy with ICONic?

Yes it’s very simple. You can use either the standard reports or create your own customised ones to export to both Word and Excel so you have full access to all your data. Of course, if you have a great idea for a report that we don’t already include, we be glad to create it and add it to the template library.

I’m really concerned about security now that systems are all connected to the Internet. Is there any way to control it and know who is doing what?

WYSdom supplies full anti-virus security with every system and has tools to lock down your system and we automatically monitor it for you too so you can be confident with your security.

Can we add other equipment to the new ICONic system?

WYSdom can integrate ICONic with most brands of X-ray and digital camera systems as well as document scanning direct to patient record files. WYSdom is in fact a distributor for many leading dental equipment companies and will be happy to discuss your requirements.

What equipment comes with a new WYSdom ICONic system?

We supply and install everything you need:

Hardware typically includes;

• Server
• Surgery PCs
• Colour Inkjet Multi-Function Printer/Scanner/Fax/Copier
• Black & White Laser Printer
• Appointment Card Printer
• Broadband Modem
• Hub/Router
• All cabling and RJ45 connection sockets

Software includes;

• ICONic Dental System
• Operating System
• MySQL Database
• Anti-Virus
• Industry standard word processor and spreadsheet
• Remote Access

Training includes:

Two days on-site when your system goes live.

How long does it take to install a new system?

Cabling can usually be done while the practice is running, without too much inconvenience. Installation of hardware can be out of hours, as can the system set-up, but you will need to close for a period of time so that you can get to grips with the system through your initial training. This will then allow you to train with real patient information.

What other equipment can WYSdom supply?

We supply dental products from many leading suppliers including:

• Kodak
• Dürr
• Digora
• Acteon Sopro

We also supply various computer-related hardware and software to enhance your system, such as scanners, cameras and printers. Just call us to discuss your requirements.

I’d really like to be able to access the system while I’m away from the practice. Is that possible with ICONic?

We supply all of our systems with remote access software via a weblink, so that we can monitor, manage and support you. This functionality can also be made available to users in a very controlled manner.

What if I have a multi-site business? Can I move view or move data between systems?

There are various ways of linking systems together, ranging from remote access through to data transfer of information for analysis and reporting. Call us to discuss what is best for your particular situation.

What about adding accessories that we already have at the practice?

WYSdom can normally integrate all your current equipment to a new ICONic installation. Call to discuss the options.

Can I add other computer equipment and printers to an ICONic network myself?

No, the new system is set up as a ‘closed’ system so that we can guarantee support for your hardware and software.

I don’t understand why it has to be ‘closed’. I’ve added to other systems OK, why not yours?

WYSdom always supplies what is known as a ‘turnkey’ system. This includes all the hardware and software you need to run a successful business. Because we supply it all we can provide very cost-effective support for your entire system. If we don’t have control of the system it would be impossible to offer this level of service. Don’t forget, we are the only supplier to give you a one-stop-shop - guaranteed. So no more “it’s a hardware problem so you’ll have to phone them” scenarios, and vice versa.

If I can’t just add equipment myself what do I do?

Just call us. We can supply most computer peripherals at highly competitive rates, and don’t forget that we include installation with everything we supply to you and add it to your support package.

This therefore takes away most of the problems associated with any new equipment install and ongoing queries.

Most of the other dental system suppliers let me buy my own hardware. Why not WYSdom?

We have traditionally always supplied the hardware with our software, and in reality our customers like it that way. They like the fact that we do it for them and then support it all. Don’t forget we give you a one-stop-shop guarantee.

Won’t it cost me more to buy everything from WYSdom, rather than shopping around for the hardware?

No! We supply only leading brand hardware and don’t forget that we also include all the cabling and installation so you know it all works from day one.

If you were to shop around for hardware and add it all up – like for like – and then add the software and cabling costs, we know it will actually cost you more, and you are then dealing with perhaps three suppliers – hardware, software and a cabling company. Is that what you really want?

Why do the other software suppliers generally not sell the hardware?

To be honest we don’t know! We feel that it’s much easier for you to deal with just the one supplier. We don’t need to make excuses when you have a problem because you have not purchased the right computer or printer.

It’s very similar with maintenance: if we supply it we fix it – guaranteed.

What if I have suggestions for improving ICONic, or think I’ve spotted some sort of error?

We always welcome user feedback, whether it’s about a genuine error or something you feel can be improved.

Your prices seem very reasonable bearing in mind you include everything. What’s the catch?

There are none. We supply a quality inclusive system but we don’t have the overheads of a large international company and an expensive sales force; our systems sell themselves. So we can pass those savings on through our prices. Of course, if you’d like to pay more just say…….!

How long do I have to wait for a helpdesk person to call me back after I log a call?

You don’t. Normally all our helpdesk calls are answered there and then, and to make sure of giving you the very best service we have two levels of support, each with dedicated telephone numbers.

Our ‘Emergency’ number is for full system failures and though it’s pretty rare we want you know you can get through to us straight away.

Our ‘General Support’ number is for everyday issues and help.

Who do I call if I have a problem or need some help?

WYSdom supplies complete systems, including all hardware and software, and has a dedicated helpdesk department to work with our users. They are dedicated to solving any hardware or software problems as well as there to handhold users when they need help. This is all included in the annual maintenance and support package.

What happens if a piece of hardware packs up? What is and is not included?

The WYSdom maintenance package includes all hardware items so if anything fails through normal usage we will repair or replace it.

Obviously this does not include anything you have purchased personally; i.e. not from WYSdom.

We have quite a turnover of staff and so need help training new people. Do I have to pay for training every time?

No you don’t. We are developing an extensive online help system and a video training library that you can use – free of charge. This is usually more than adequate to get a new employee off the ground.

Of course we do have a number of training options too, including one-to-one on-site and regular training course programs around the country. Using modern Internet technology we are also able to offer training via video-link.

Call our sales hotline on 01908 324045 and let us show you how we can help you to new heights in business development.