• WYSdom ICONic faqs

FAQs

Buying GuideIf you are looking for your first Practice Management System download our FREE Buying Guide - it has a lot of information about systems and how and what to start looking for.

It's not just about our own system as it has much more general hints and tips and advice.

Below are some of our frequently asked questions regarding our own specific system. Click on a question to show the answer.

How long has WYSdom been around?

The first WYSdom dental system was launched in late 1989. WYSdom then became the first systems supplier to be certified for the English/Welsh EDI transmission two years later in 1991. Then, in 1993, in conjunction with the DPD in Edinburgh, they pioneered EDI transmission for Scotland.

How easy is ICONic software to use?

WYSdom’s very early DOS-based system was always recognised as just about the easiest to use of all of those available.

We’ve built on that experience and ease of use and added all the functionality that is expected in a modern dental practice management system on a modern platform.

Utilising a sympathetic blend of immediately recognisable graphical images and standard dental symbols, WYSdom’s visually stunning ICONic charting ensures accurate and extremely fast treatment planning by both novice and expert alike.

How reliable is the system software?

WYSdom has been providing systems since 1989 and all that experience in the dental market means our system is at the top end for reliability. Modern software development methods, combined with our remote monitoring tools mean that downtime is reduced to a controlled minimum.

How do I know I can trust the DPB claims are all going through successfully?

DPB submissions are fully audited by the system automatically and any queries are posted electronically from the DPB. You should regularly check queries and rejections, correct them and re-submit.

Can I transmit Orthodontic claims?

Yes, for those with an orthodontic contract in England and Wales ICONic can transmit these claims.

I always have trouble creating new letters with the mail merge system. Is that easy to use?

The ICONic software gives you a vast array of standard templates to use, and it’s easy to create your own templates, too.

But we also offer a FREE template service so why not ask us to create it for you; if it’s really useful, we can add it to the main template library for all our users in the next update.

Can I export information easily to use with other applications?

ICONic has a seamless export function to external programs such as Microsoft Word and Excel.

Can I add other documents to a patient record?

Yes, you can link any document that already exists or use scanning to bring in letters, photos and other documents. Naturally, images taken with linked equipment are added to patient records too.

I'd really like to make more use of modern technology to keep in contact with my patients. Can I do that with ICONic?

You can send out reminders and messages to individuals or to a group of patients via email or text message, as well as creating snail-mail letters. SMS is particularly useful and, managed correctly, can improve your FTA figures substantially; saving loss of chair time for a fraction of the cost of sending letters.

I like to do my own analysis of data outside of the system. Is that easy with ICONic?

Yes, it’s very simple.

You can use either the standard reports or create your own customised ones for export to both Word and Excel - so you have full access to all of your data. Of course, if you have a great idea for a report that we don’t already include, we will be glad to create it and add it to the template library which all of our customers have access to.

I'm really concerned about security now that systems are all connected to the Internet. Is there any way to control it and know who is doing what?

WYSdom supplies full anti-virus software with every workstation and has the tools to securely lock down your system against external threats. We also monitor the status of the security software for you so you can rest assured that we are proactively doing everything we can to prevent unauthorized access to your system. We also publish advice on managing access to your network to keep you up to date with best practice to help you ensure your system is as safe and secure as possible.

Can we add other equipment to the new ICONic system?

WYSdom can integrate ICONic with most brands of X-ray and digital camera systems as well as facilitate the scanning of documents directly into patient record files.

WYSdom is a distributor for many leading dental equipment companies and will be happy to communicate with you about your requirements.

What comes with a new WYSdom ICONic system?

We supply and install everything you need. Hardware typically includes:

  • A Practice Server
  • Admin, Reception and Surgery PCs, as required
  • Colour Inkjet Multi-Function Printer/Scanner/Fax/Copier
  • An Appointment Card Printer
  • A Broadband Router, including dual network capability so that public WiFi users cannot join your WYSdom system network
  • All cabling and RJ45 connection points
  • Digital camera
  • Webinar kit

Software includes:

  • ICONic Dental Practice Management System
  • Operating System
  • Anti-Virus Software (where appropriate)
  • Cloud-based backup software
  • Industry standard word processor and spreadsheet
  • On-site and web based training when your system goes live

How long does it take to install a new system?

Cabling can usually be done while the practice is running, prior to the system install, without too much inconvenience - but you will normally need to close for a period of time for installation of hardware and for receiving training so that you have time to become acquainted with your new system.

Out-of-hours installation is possible at additional cost.

What other equipment can WYSdom supply?

We supply dental products from many leading suppliers including:

  • Kodak
  • Dürr
  • Digora
  • Acteon Sopro

We also supply various computer-related hardware and software to enhance your system, such as scanners, cameras and printers; just call us to discuss your requirements.

I'd really like to be able to access the system while I'm away from the practice. Is that possible with ICONic?

We supply all of our systems with remote access software via a weblink, so that we can monitor, manage and directly support you.

This functionality can also be made available to your own users in a very limited and controlled manner, if required.

For a more permanent or long term remote practice-access solution, please get in touch with us to inquire about VPN access.

What if I have a multi-site business? Can I move view or move data between systems?

There are various ways of linking systems together, ranging from remote access through to data transfer of information for analysis and reporting. Call us to discuss what is best for your particular situation.

What about adding accessories that we already have at the practice?

WYSdom can normally integrate all your current equipment to a new ICONic installation. Call to discuss the options.

Can I add other computer equipment and printers to an ICONic network myself?

No - the ICONic system is installed as a complete hardware-and-software package for the purposes of our being able to guarantee high quality support for your system for a good price.

By supplying all hardware (at very competitive prices) and minimizing the variety of system hardware, it enables us to specialise our support team's experience for the specific hardware and software that we have provided you with.

If we were to take on supporting an unbounded variety of equipment it would not be cost-effective to provide unbounded support. Since every item has it's own drivers, they can act slightly differently or even fail to operate. The system we supply you with is pre-tested and known to be working.

By supplying you with the whole package, we can eliminate whole classes of issues that would otherwise arise in the form of unforseen incompatibilities. These unknowns are the kinds of problems that result in unconstrained system downtime.

I don't understand why it has to be ‘closed'. I've added to other systems OK, why not yours?

WYSdom always supplies what is known as a ‘turnkey’ solution. This includes all the hardware and software you need to run a successful business. Since we supply it all, we can provide very cost-effective support for your entire system. If we were to allow an unlimited variety of hardware and software, it would be impractical to offer support at a bounded, reasonable cost.

Since we are the only supplier to give you a one-stop-shop, it also means that we are the only supplier that frees you from the kinds of support conversations that end with finger pointing. We supplied your system, we know how it is intended to operate and can verify that for you when needed, all included as part of your annual maintenance.

If I can't just add equipment myself what do I do?

Just call us. We can supply most computer peripherals at highly competitive rates. Don’t forget that we include installation with everything we supply to you and add it to your support package. This therefore takes away most of the problems associated with any new equipment install and ongoing queries.

Most of the other dental system suppliers let me buy my own hardware. Why not WYSdom?

We have traditionally always supplied the hardware with our software, and in reality our customers like it that way. They like the fact that we do it for them and then support it all. Don’t forget we give you a one-stop-shop guarantee.

Won't it cost me more to buy everything from WYSdom, rather than shopping around for the hardware?

No - we supply only leading brand hardware that is known to be reliable and we also include all the cabling and perform the installation for you, as well as providing the support. You can be sure that it will work since it is a known configuration.

If you were to shop around for hardware, looking for the cheapest deal - and then add up the cost, like for like and then add the cost of software, cabling, installation, along with the overhead of having to deal with more companies for support and warranty issues, we know that it will actually cost you more - not just financially, but also in time. You would be dealing with perhaps three suppliers – hardware, software and an installation company.

WYSdom customers choose us because they prefer to not have to deal with the overhead of doing that for each piece of hardware and software, when they can simply give us a call and add a known-working part on to their existing package. It is not our goal to profit from hardware sales directly - but rather we aim to deliver value by providing the whole solution as a single supportable entity for your practice.

Why do the other software suppliers generally not sell the hardware?

To be honest, we don’t know! We feel that our customers value the ability to deal with just the one supplier.

We don’t need to make excuses when you have a problem because you have not purchased the right computer or printer.

It’s very similar with maintenance: if we supplied it, we will fix it – guaranteed.

What if I have suggestions for improving ICONic, or think I’ve spotted some sort of error?

We always welcome user feedback, whether it’s about a genuine error or something you feel can be improved.

Your prices seem very reasonable bearing in mind you include everything. What's the catch?

There are none. We supply a quality, all-inclusive system without having the overheads of a large international company and an expensive sales force. We can pass those savings on through our prices.

How long do I have to wait for a helpdesk person to call me back after I log a call?

You don’t. Most of the time, support calls are picked up directly after only a few rings - and to make sure of giving you the very best service, we have two levels of response, each with dedicated telephone numbers;

Our ‘Emergency’ number is for unforseen events that result in your system becoming fully unavailable for use - although it’s really quite rare for that to happen. It is even rarer for that to be caused by the software or hardware itself.

We want you to know you have a way to get through to us straight away should you need an immediate response.

Our ‘General Support’ number is there for you to use for non-urgent issues that aren't actively stopping you from doing business. Finally, if everyone is busy there's a voicemail service which we actively check multiple times per day and use as a queue in the event of busy support periods.

Whether you call, email or complete the online help form, we will normally reply or call you directly within a couple of hours.

Who do I actually speak to if I have a problem or need some help?

WYSdom has a dedicated support department to work with our users. They are dedicated to solving any hardware or software problems you may be experiencing with the system as supplied, as well as being there to assist users when they need help.

The availability of this direct assistance is included as part of your annual maintenance and support package.

What happens if a piece of hardware packs up? What is and is not included?

The WYSdom maintenance package covers all hardware items that you have purchased from us. If anything fails through normal usage, we will repair or replace it during the typical life-span of hardware. Obviously this does not include any items you have not purchased from WYSdom.

We have quite a turnover of staff and so need help training new people. Do I have to pay for training every time?

No you don’t. We are developing an extensive online help system and a video training library that you can use – free of charge. This is usually more than adequate to get a new employee off the ground. Of course, we do have a number of training options too, including one-to-one on-site and regular training course programs around the country. Using Internet technology we are also able to offer training via video-link.

Call our sales hotline on 01908 324045

  • WYSdom ICONic faqs

FAQs

Buying GuideIf you are looking for your first Practice Management System download our FREE Buying Guide - it has a lot of information about systems and how and what to start looking for.

It's not just about our own system as it has much more general hints and tips and advice.

Below are some of our frequently asked questions regarding our own specific system. Click on a question to show the answer.

How long has WYSdom been around?

The first WYSdom dental system was launched in late 1989. WYSdom then became the first systems supplier to be certified for the English/Welsh EDI transmission two years later in 1991. Then, in 1993, in conjunction with the DPD in Edinburgh, they pioneered EDI transmission for Scotland.

How easy is ICONic software to use?

WYSdom’s very early DOS-based system was always recognised as just about the easiest to use of all of those available.

We’ve built on that experience and ease of use and added all the functionality that is expected in a modern dental practice management system on a modern platform.

Utilising a sympathetic blend of immediately recognisable graphical images and standard dental symbols, WYSdom’s visually stunning ICONic charting ensures accurate and extremely fast treatment planning by both novice and expert alike.

How reliable is the system software?

WYSdom has been providing systems since 1989 and all that experience in the dental market means our system is at the top end for reliability. Modern software development methods, combined with our remote monitoring tools mean that downtime is reduced to a controlled minimum.

How do I know I can trust the DPB claims are all going through successfully?

DPB submissions are fully audited by the system automatically and any queries are posted electronically from the DPB. You should regularly check queries and rejections, correct them and re-submit.

Can I transmit Orthodontic claims?

Yes, for those with an orthodontic contract in England and Wales ICONic can transmit these claims.

I always have trouble creating new letters with the mail merge system. Is that easy to use?

The ICONic software gives you a vast array of standard templates to use, and it’s easy to create your own templates, too.

But we also offer a FREE template service so why not ask us to create it for you; if it’s really useful, we can add it to the main template library for all our users in the next update.

Can I export information easily to use with other applications?

ICONic has a seamless export function to external programs such as Microsoft Word and Excel.

Can I add other documents to a patient record?

Yes, you can link any document that already exists or use scanning to bring in letters, photos and other documents. Naturally, images taken with linked equipment are added to patient records too.

I'd really like to make more use of modern technology to keep in contact with my patients. Can I do that with ICONic?

You can send out reminders and messages to individuals or to a group of patients via email or text message, as well as creating snail-mail letters. SMS is particularly useful and, managed correctly, can improve your FTA figures substantially; saving loss of chair time for a fraction of the cost of sending letters.

I like to do my own analysis of data outside of the system. Is that easy with ICONic?

Yes, it’s very simple.

You can use either the standard reports or create your own customised ones for export to both Word and Excel - so you have full access to all of your data. Of course, if you have a great idea for a report that we don’t already include, we will be glad to create it and add it to the template library which all of our customers have access to.

I'm really concerned about security now that systems are all connected to the Internet. Is there any way to control it and know who is doing what?

WYSdom supplies full anti-virus software with every workstation and has the tools to securely lock down your system against external threats. We also monitor the status of the security software for you so you can rest assured that we are proactively doing everything we can to prevent unauthorized access to your system. We also publish advice on managing access to your network to keep you up to date with best practice to help you ensure your system is as safe and secure as possible.

Can we add other equipment to the new ICONic system?

WYSdom can integrate ICONic with most brands of X-ray and digital camera systems as well as facilitate the scanning of documents directly into patient record files.

WYSdom is a distributor for many leading dental equipment companies and will be happy to communicate with you about your requirements.

What comes with a new WYSdom ICONic system?

We supply and install everything you need. Hardware typically includes:

  • A Practice Server
  • Admin, Reception and Surgery PCs, as required
  • Colour Inkjet Multi-Function Printer/Scanner/Fax/Copier
  • An Appointment Card Printer
  • A Broadband Router, including dual network capability so that public WiFi users cannot join your WYSdom system network
  • All cabling and RJ45 connection points
  • Digital camera
  • Webinar kit

Software includes:

  • ICONic Dental Practice Management System
  • Operating System
  • Anti-Virus Software (where appropriate)
  • Cloud-based backup software
  • Industry standard word processor and spreadsheet
  • On-site and web based training when your system goes live

How long does it take to install a new system?

Cabling can usually be done while the practice is running, prior to the system install, without too much inconvenience - but you will normally need to close for a period of time for installation of hardware and for receiving training so that you have time to become acquainted with your new system.

Out-of-hours installation is possible at additional cost.

What other equipment can WYSdom supply?

We supply dental products from many leading suppliers including:

  • Kodak
  • Dürr
  • Digora
  • Acteon Sopro

We also supply various computer-related hardware and software to enhance your system, such as scanners, cameras and printers; just call us to discuss your requirements.

I'd really like to be able to access the system while I'm away from the practice. Is that possible with ICONic?

We supply all of our systems with remote access software via a weblink, so that we can monitor, manage and directly support you.

This functionality can also be made available to your own users in a very limited and controlled manner, if required.

For a more permanent or long term remote practice-access solution, please get in touch with us to inquire about VPN access.

What if I have a multi-site business? Can I move view or move data between systems?

There are various ways of linking systems together, ranging from remote access through to data transfer of information for analysis and reporting. Call us to discuss what is best for your particular situation.

What about adding accessories that we already have at the practice?

WYSdom can normally integrate all your current equipment to a new ICONic installation. Call to discuss the options.

Can I add other computer equipment and printers to an ICONic network myself?

No - the ICONic system is installed as a complete hardware-and-software package for the purposes of our being able to guarantee high quality support for your system for a good price.

By supplying all hardware (at very competitive prices) and minimizing the variety of system hardware, it enables us to specialise our support team's experience for the specific hardware and software that we have provided you with.

If we were to take on supporting an unbounded variety of equipment it would not be cost-effective to provide unbounded support. Since every item has it's own drivers, they can act slightly differently or even fail to operate. The system we supply you with is pre-tested and known to be working.

By supplying you with the whole package, we can eliminate whole classes of issues that would otherwise arise in the form of unforseen incompatibilities. These unknowns are the kinds of problems that result in unconstrained system downtime.

I don't understand why it has to be ‘closed'. I've added to other systems OK, why not yours?

WYSdom always supplies what is known as a ‘turnkey’ solution. This includes all the hardware and software you need to run a successful business. Since we supply it all, we can provide very cost-effective support for your entire system. If we were to allow an unlimited variety of hardware and software, it would be impractical to offer support at a bounded, reasonable cost.

Since we are the only supplier to give you a one-stop-shop, it also means that we are the only supplier that frees you from the kinds of support conversations that end with finger pointing. We supplied your system, we know how it is intended to operate and can verify that for you when needed, all included as part of your annual maintenance.

If I can't just add equipment myself what do I do?

Just call us. We can supply most computer peripherals at highly competitive rates. Don’t forget that we include installation with everything we supply to you and add it to your support package. This therefore takes away most of the problems associated with any new equipment install and ongoing queries.

Most of the other dental system suppliers let me buy my own hardware. Why not WYSdom?

We have traditionally always supplied the hardware with our software, and in reality our customers like it that way. They like the fact that we do it for them and then support it all. Don’t forget we give you a one-stop-shop guarantee.

Won't it cost me more to buy everything from WYSdom, rather than shopping around for the hardware?

No - we supply only leading brand hardware that is known to be reliable and we also include all the cabling and perform the installation for you, as well as providing the support. You can be sure that it will work since it is a known configuration.

If you were to shop around for hardware, looking for the cheapest deal - and then add up the cost, like for like and then add the cost of software, cabling, installation, along with the overhead of having to deal with more companies for support and warranty issues, we know that it will actually cost you more - not just financially, but also in time. You would be dealing with perhaps three suppliers – hardware, software and an installation company.

WYSdom customers choose us because they prefer to not have to deal with the overhead of doing that for each piece of hardware and software, when they can simply give us a call and add a known-working part on to their existing package. It is not our goal to profit from hardware sales directly - but rather we aim to deliver value by providing the whole solution as a single supportable entity for your practice.

Why do the other software suppliers generally not sell the hardware?

To be honest, we don’t know! We feel that our customers value the ability to deal with just the one supplier.

We don’t need to make excuses when you have a problem because you have not purchased the right computer or printer.

It’s very similar with maintenance: if we supplied it, we will fix it – guaranteed.

What if I have suggestions for improving ICONic, or think I’ve spotted some sort of error?

We always welcome user feedback, whether it’s about a genuine error or something you feel can be improved.

Your prices seem very reasonable bearing in mind you include everything. What's the catch?

There are none. We supply a quality, all-inclusive system without having the overheads of a large international company and an expensive sales force. We can pass those savings on through our prices.

How long do I have to wait for a helpdesk person to call me back after I log a call?

You don’t. Most of the time, support calls are picked up directly after only a few rings - and to make sure of giving you the very best service, we have two levels of response, each with dedicated telephone numbers;

Our ‘Emergency’ number is for unforseen events that result in your system becoming fully unavailable for use - although it’s really quite rare for that to happen. It is even rarer for that to be caused by the software or hardware itself.

We want you to know you have a way to get through to us straight away should you need an immediate response.

Our ‘General Support’ number is there for you to use for non-urgent issues that aren't actively stopping you from doing business. Finally, if everyone is busy there's a voicemail service which we actively check multiple times per day and use as a queue in the event of busy support periods.

Whether you call, email or complete the online help form, we will normally reply or call you directly within a couple of hours.

Who do I actually speak to if I have a problem or need some help?

WYSdom has a dedicated support department to work with our users. They are dedicated to solving any hardware or software problems you may be experiencing with the system as supplied, as well as being there to assist users when they need help.

The availability of this direct assistance is included as part of your annual maintenance and support package.

What happens if a piece of hardware packs up? What is and is not included?

The WYSdom maintenance package covers all hardware items that you have purchased from us. If anything fails through normal usage, we will repair or replace it during the typical life-span of hardware. Obviously this does not include any items you have not purchased from WYSdom.

We have quite a turnover of staff and so need help training new people. Do I have to pay for training every time?

No you don’t. We are developing an extensive online help system and a video training library that you can use – free of charge. This is usually more than adequate to get a new employee off the ground. Of course, we do have a number of training options too, including one-to-one on-site and regular training course programs around the country. Using Internet technology we are also able to offer training via video-link.

Call our sales hotline on 01908 324045
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